Privacy Policy

Privacy Policy for Message Plane CRM

Last Updated: November 12, 2025

Message Plane CRM (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring a secure and positive experience with our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Message Plane CRM, our website, mobile applications, and related services (collectively, the “Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect information that identifies or can be used to identify you, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Business information

  • Login credentials

  • Payment or billing information

1.2 Usage & Device Information

We may automatically collect information when you interact with our Services, such as:

  • IP address

  • Browser type

  • Operating system

  • Device identifiers

  • Pages viewed

  • Access times

  • Referring URLs

1.3 Customer Data

This includes any data you upload, store, or manage through Message Plane CRM, such as:

  • Contact lists

  • Messaging history

  • Notes or records

  • Customer information

We store and process Customer Data solely to operate and provide the Services to you.

1.4 SMS & Communications Data

If you use our text messaging or communication tools, we may collect:

  • Phone numbers sent to or received from

  • Message content

  • Delivery and response status

  • Message frequency

  • Opt-in and opt-out confirmations

2. How We Use Your Information

We use the information we collect to:

  • Operate, deliver, and maintain the Services

  • Facilitate SMS and other communications sent through the platform

  • Personalize and improve your experience

  • Provide customer support

  • Process payments and manage billing

  • Send alerts, updates, or notifications

  • Enhance and optimize platform performance

  • Ensure compliance with applicable laws and industry standards

We do not sell your personal information.

3. How We Share Your Information

3.1 Service Providers

We may share information with trusted third parties that assist in operating the Services, including:

  • Hosting providers

  • SMS gateway providers

  • Payment processors

  • Analytics tools

  • Customer support platforms

These parties are required to maintain confidentiality and protect your data.

3.2 Legal Obligations

We may disclose your information if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests or legal processes

  • Protect our rights, users, or the public

3.3 Business Transfers

Your information may be transferred as part of a merger, acquisition, reorganization, or sale of assets.

4. Text Messaging Compliance

If you opt in to receive SMS communications from Message Plane CRM or through users of our platform:

  • You may receive marketing messages, reminders, alerts, or service updates

  • You may opt out at any time by replying STOP

  • You may request help by replying HELP

  • Message frequency may vary

  • Message and data rates may apply

We maintain records of consent and opt-out requests to ensure regulatory compliance.

5. Data Security

We use industry-standard security measures, which may include:

  • Encryption at rest and in transit

  • User authentication and access controls

  • Intrusion detection and monitoring

While we strive to protect your information, no system can be guaranteed 100% secure.

6. Data Retention

We retain information only as long as necessary to:

  • Provide and improve the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your personal information at any time.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data

  • Request a copy of your data (data portability)

  • Opt out of marketing communications

To exercise your rights, contact us at info@messageplane.com.

8. Cookies & Tracking Technologies

We may use cookies, pixels, beacons, and similar technologies to:

  • Enhance functionality

  • Measure usage

  • Personalize user experiences

You may adjust cookie preferences through your browser settings.

9. Third-Party Links

Our Services may contain links to external websites. We are not responsible for the privacy practices or content of such websites.

10. Children’s Privacy

Message Plane CRM is not intended for individuals under age 18.
We do not knowingly collect information from children.

11. International Users

If you access the Services from outside the United States, your information may be transferred to and processed on servers located in the U.S.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Message Plane CRM
Email: info@messageplane.com
Phone: 1-844-275-8555
Website: https://www.messageplane.com

Additional Privacy Disclosures

  • We do not sell your personal information to third parties.

  • No mobile opt-in data, consent information, or text messaging originator opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

  • All categories listed above explicitly exclude text messaging originator opt-in data and consent; this information is never shared with any third parties.