Message Plane CRM: Frequently Asked Questions

Message Plane CRM is the all-in-one platform for auto transport brokers, dealers, and fleet managers. Built-in calling, texting, dispatch, load board sync, VIN decoding, and payments help teams close more deals and manage operations efficiently.

Frequently Asked Questions

General Questions

What is Message Plane CRM?

Message Plane is a cloud-based customer relationship management (CRM) platform purpose-built for the auto transport industry. It combines lead management, integrated communications (calling, texting, email), dispatch, load board integration, VIN decoding, electronic signatures, and payment processing in a single platform designed for brokers, dealers, fleet managers, and carriers.

Who uses Message Plane?

Message Plane is used by auto transport brokers, car dealers, fleet managers, auction houses, and carriers. Our customers range from solo brokers to teams managing thousands of shipments annually. The platform scales from 1 user to 100+ users.

How does Message Plane help my business?

Message Plane helps teams: (1) capture and manage leads efficiently with pipeline visibility; (2) communicate with customers via integrated calling, texting, and email; (3) dispatch vehicles to carriers with FMCSA verification; (4) post loads to Central Dispatch and Super Dispatch simultaneously; (5) process payments directly through the platform; (6) track performance with real-time dashboards.

Is Message Plane a load board?

No. Message Plane integrates with load boards (Central Dispatch and Super Dispatch) but is not a load board itself. It’s a CRM platform that allows you to manage your business, then post available loads to multiple load boards from within the same system.

Pricing & Plans

How much does Message Plane cost?

Message Plane pricing starts at $250/month base license, plus $59–$79 per user per month depending on your plan. All features are included at every tier—no hidden fees, no per-minute charges, no add-on costs. You can scale users up or down as your team grows.

Do you offer a free trial?

Yes. We offer a free demonstration and a free trial period so you can see if Message Plane is the right fit for your business before committing. Schedule a demo at [contact page].

Do you have monthly or annual billing?

Both. You can pay month-to-month or choose an annual plan for a discount. No long-term contract required.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and ACH payments. Custom invoicing available for enterprise customers.

Features & Functionality

What communication channels are integrated?

Message Plane includes built-in calling (VoIP), SMS texting, and email. All communications are automatically logged to customer records, so your entire team has visibility into every interaction. Over 4 million communications are processed annually through the platform.

Can I make calls from Message Plane?

Yes. VoIP calling is built into the platform. You can call directly from a customer’s record, and the system automatically logs call duration, recording (if enabled), and notes. Click-to-dial is available for speed.

Does Message Plane integrate with load boards?

Yes. Message Plane integrates with Central Dispatch and Super Dispatch, the two largest auto transport load boards. You can post available loads and manage carrier bids from within Message Plane, and the system automatically syncs updates in real time.

What is VIN decoding?

VIN decoding automatically extracts vehicle information (year, make, model, trim, body style, transmission, etc.) from a VIN number. This eliminates manual data entry errors and speeds up the quoting process.

Can I accept payments through Message Plane?

Yes. Message Plane integrates with payment processors to accept credit card payments directly from the platform. Payments are securely processed and automatically reconciled in your accounting.

Does Message Plane create electronic BOLs?

Yes. You can create, send, and track electronic bills of lading (BOLs) directly through Message Plane. E-BOLs are legally binding and include vehicle condition reports, driver signatures, and delivery confirmation.

What is the price generator tool?

The price generator is a built-in tool that automatically calculates shipping quotes based on pickup/delivery locations, vehicle type, transport method (open or enclosed), distance, and current market conditions. Helps you provide consistent and competitive pricing instantly.

Integration & Technical

What does “two-way sync” mean?

Two-way sync means that when you post a load to Central Dispatch from Message Plane and a carrier accepts it, the acceptance is automatically reflected back in Message Plane without manual updating. Same applies when you dispatch from Message Plane—it syncs to the load board in real time.

Is Message Plane mobile-friendly?

Yes. Message Plane is fully responsive and works on all devices—desktop, tablet, and mobile. You can manage your business on the go from any internet-connected device.

Does Message Plane have an API?

Yes. Message Plane has a REST API for custom integrations with third-party systems. Documentation and sandbox environment available to developers.

What security measures does Message Plane use?

Message Plane uses industry-standard security including: SSL encryption for all data in transit, role-based access controls, two-factor authentication, regular security audits, GDPR compliance, and SOC 2 Type II certification.

Is my data backed up?

Yes. All data is automatically backed up multiple times daily to secure, geographically redundant data centers. You can export your data at any time.

Support & Training

What support is included?

All plans include email and support ticket access. Our support team typically responds within 2 hours during business hours. Enterprise plans include dedicated support and priority response times.

Do you offer onboarding training?

Yes. When you sign up, we provide an onboarding specialist who walks your team through setup, data migration, and best practices. Training is included in all plans.

Is there a knowledge base or documentation?

Yes. We maintain a comprehensive knowledge base with video tutorials, how-to guides, and FAQs. All customers have access.

Can I schedule a demo?

Absolutely. We offer free 30-minute demos tailored to your business. [Schedule Demo Link]