Frequently Asked Questions – Message Plane CRM

Whether you are an auto transport broker, dealer, fleet manager, auction house, or carrier — this page answers the most common questions about Message Plane CRM and how it helps businesses across the auto transport industry work faster, communicate better, and grow.

General Questions About Message Plane

What is Message Plane CRM?

Message Plane is a full-house CRM built specifically for the auto transport industry. It combines lead management, integrated calling, texting, and email, dispatch management, load board integration, credit card processing, VIN decoding, carrier verification, and automated customer notifications into a single platform. Over 5,000 users rely on Message Plane to run their auto transport operations every day, with more than 4 million communications processed through the platform.

Who is Message Plane built for?

Message Plane serves the entire B2B auto transport ecosystem — not just brokers. Our platform is used by auto transport brokerages, franchise and independent auto dealers, fleet and logistics companies, auto auction houses, and carrier companies. Anyone involved in arranging, managing, or executing vehicle transport can benefit from Message Plane.

Is Message Plane only for auto transport brokers?

No. While auto transport brokers make up a significant portion of our user base, Message Plane is designed for any business involved in B2B vehicle transportation. Auto dealers use it to manage inventory transport between lots, auctions, and customers. Fleet and logistics companies use it to coordinate vehicle movements at scale. Auction houses use it to manage pickup and delivery logistics. Carriers use it to manage customer relationships and dispatch operations. The platform adapts to your workflow regardless of your specific role in the auto transport chain.

What makes Message Plane different from other CRMs?

Three things set Message Plane apart: (1) It is purpose-built for auto transport, so features like VIN decoding, load board integration, and carrier verification are built in — not bolted on. (2) It is a true all-in-one platform — calling, texting, email, dispatch, payments, and CRM all live in one system, so your team never switches between tools. (3) It syncs in real time with major load boards like Central Dispatch and Super Dispatch, so changes made in the CRM are reflected on the load boards instantly, and vice versa.

How many businesses use Message Plane?

Over 5,000 users across the auto transport industry use Message Plane daily. Our platform has processed more than 4 million communications — calls, texts, and emails — helping auto transport businesses close more deals and deliver better customer experiences.

How long has Message Plane been in the auto transport industry?

Message Plane was built by a team with deep roots in the auto transport industry. The platform was designed by people who understand the daily workflows, challenges, and opportunities that auto transport businesses face — because they have lived it themselves.

Features and Capabilities

What features are included in Message Plane?

Message Plane includes: lead management and pipeline tracking, integrated calling (inbound and outbound), SMS texting with templates, email with templates, dispatch management, load board integration (Central Dispatch and Super Dispatch), VIN decoding, credit card processing, carrier offer management, carrier verification tools, automated customer notifications, pre-filled client information, user and team management, reporting and analytics, and a free API endpoint for custom integrations. All of these features are included in your subscription — there are no hidden add-ons.

Does Message Plane include built-in calling?

Yes. Message Plane includes fully integrated calling — both inbound and outbound — directly within the platform. Every call is automatically logged against the correct lead or order record, creating a complete communication history. Your agents never need to switch to a separate phone system or dialer. This alone eliminates one of the most common complaints about competing platforms, where calling is either not available or costs extra per user per month.

Does Message Plane include texting and SMS?

Yes. Integrated SMS texting is included in every Message Plane subscription. Agents can send and receive text messages directly from the platform, use pre-built text templates for common messages (quote follow-ups, pickup confirmations, delivery updates), and every text is automatically logged in the customer record. There is no per-message charge or separate texting add-on.

Does Message Plane include email?

Yes. Email is fully integrated into Message Plane. Agents can send and receive emails from within the CRM, use email templates for consistent messaging, and every email is logged against the customer record automatically. Combined with calling and texting, this means all customer communications live in one place.

What is VIN decoding and how does it work?

VIN decoding automatically identifies vehicle details — year, make, model, trim, and specifications — when you enter a Vehicle Identification Number. Instead of manually typing vehicle information for every order, Message Plane decodes the VIN instantly and pre-fills the vehicle details. This saves time, reduces data entry errors, and ensures accurate vehicle information on every order.

How does pre-filled client information work?

When a returning customer contacts your business, Message Plane automatically pulls up their profile with all previous order history, communication logs, vehicle details, and payment information pre-filled. Your agents do not need to ask the customer to repeat their information — they can see everything at a glance and focus on closing the deal or resolving the issue. For new leads from integrated sources, available information is pre-populated automatically.

Can I process credit card payments through Message Plane?

Yes. Message Plane includes built-in credit card processing, so you can collect payments directly within the platform. There is no need for a separate payment processor, terminal, or third-party integration. This streamlines the transaction from quote to payment to dispatch — all within one system.

Does Message Plane integrate with load boards?

Yes. Message Plane integrates directly with Central Dispatch and Super Dispatch — the two most widely used load boards in the auto transport industry. You can post orders to both load boards simultaneously from within Message Plane, receive and manage carrier offers from Super Dispatch directly in the CRM, and all changes sync in real time between the CRM and the load boards. This eliminates the need to switch between systems, reduces double data entry, and ensures your load board listings are always up to date.

Can I post to Central Dispatch and Super Dispatch at the same time?

Yes. Message Plane allows you to post orders to both Central Dispatch and Super Dispatch simultaneously with a single action. You do not need to log into each load board separately, copy and paste order details, or manage listings in multiple places. Post once in Message Plane, and both load boards are updated instantly.

How does carrier offer management work?

When carriers submit offers on your loads through Super Dispatch, those offers appear directly inside Message Plane. You can review, compare, accept, or decline carrier offers without leaving the CRM. Combined with the built-in carrier verification tools, you can check a carrier’s authority status, insurance, and safety record before accepting an offer — all from the same screen.

What carrier verification tools are included?

Message Plane includes built-in carrier verification that allows you to check a carrier’s FMCSA operating authority status, insurance coverage, safety rating, and complaint history before dispatching a load. This protects your business and your customers, and helps you maintain compliance with federal broker regulations that require carrier vetting for every transaction.

Does Message Plane sync changes with load boards in real time?

Yes. Any changes made in Message Plane — price updates, status changes, order modifications — are automatically synced to the connected load boards in real time. Similarly, changes that happen on the load board side (like a carrier accepting your load) are reflected in Message Plane instantly. There is no delay, no manual syncing, and no risk of mismatched data between systems.

Does Message Plane have automated customer notifications?

Yes. Message Plane can automatically send customer notifications via text and email at every stage of the transport process — order confirmed, carrier assigned, vehicle picked up, in transit, and delivered. These notifications use customizable templates and can be triggered automatically based on order status changes. Proactive communication like this reduces inbound support calls by up to 40% and significantly improves customer reviews.

Can I create custom text and email templates?

Yes. Message Plane includes a template system for both text messages and emails. You can create templates for any common communication — quote follow-ups, order confirmations, pickup instructions, delivery notifications, payment reminders, and more. Templates can include dynamic fields that auto-populate with customer and order information, so every message is personalized without manual effort.

Does Message Plane have reporting and analytics?

Yes. Message Plane provides reporting dashboards that give managers and owners visibility into agent performance, lead pipeline health, conversion rates, communication volume, revenue metrics, and dispatch efficiency. Reports can be filtered by date range, agent, lead source, and other dimensions to help you make data-driven decisions about your business.

Does Message Plane offer user and team management?

Yes. Message Plane includes robust user management features that allow you to set up individual agent accounts, configure role-based permissions, create teams, set up round-robin lead distribution, monitor agent activity, and manage access levels. Whether you have 3 agents or 50, you have full control over who can see and do what in the system.

Does Message Plane have an API?

Yes. Message Plane provides a free API endpoint that allows you to connect the platform with your own custom tools, websites, or third-party services. The API enables you to push and pull data programmatically — whether you want to feed leads from your website directly into Message Plane, extract reporting data into your own analytics tools, or build custom integrations. There is no additional charge for API access.

Can Message Plane handle high-volume operations?

Yes. Message Plane is built to scale from small operations to large brokerages, dealerships, and fleet management companies. With over 4 million communications processed through the platform and 5,000+ active users, the infrastructure is proven at scale. Whether you process 50 orders per month or 5,000, the platform performs consistently.

Industry-Specific Questions

How do auto transport brokers use Message Plane?

Brokers use Message Plane as their central operating system — managing the full lifecycle from lead capture to dispatch to delivery. A typical workflow: leads come in from the website, phone, or load boards and are automatically assigned to agents. Agents call, text, and email customers directly from the platform. Once a deal is closed, the order is posted to Central Dispatch and Super Dispatch simultaneously. Carrier offers come in, are verified and accepted inside the CRM, and automated notifications keep the customer informed at every step. Payment is collected via built-in credit card processing. The entire process happens without leaving Message Plane.

How do auto dealers use Message Plane?

Auto dealers — both franchise and independent — use Message Plane to manage vehicle transport logistics. Whether shipping inventory from auctions, transferring vehicles between dealership lots, or arranging delivery to customers, Message Plane streamlines the process. Dealers benefit from VIN decoding (instant vehicle identification), load board integration (posting transport needs to carrier networks), communication tracking (all calls and texts with carriers and customers logged), and payment processing. Instead of managing transport logistics through phone calls, emails, and spreadsheets, dealers centralize everything in one platform.

How do fleet and logistics companies use Message Plane?

Fleet and logistics companies use Message Plane to coordinate vehicle movements at scale. The platform’s dispatch management, carrier verification, automated notifications, and reporting capabilities are built for high-volume operations. Fleet managers can track multiple shipments simultaneously, verify carrier credentials before every dispatch, and maintain complete audit trails for compliance. The API integration allows fleet companies to connect Message Plane with their existing fleet management and ERP systems.

How do auto auction houses use Message Plane?

Auction houses use Message Plane to manage the post-sale transport logistics that are critical to buyer satisfaction. After a vehicle is sold, the auction house can use Message Plane to coordinate pickup and delivery with carriers, communicate with buyers about transport status, process transport-related payments, and track every vehicle movement. VIN decoding ensures accurate vehicle identification across high volumes of diverse inventory.

How do carriers use Message Plane?

Carriers use Message Plane to manage their customer relationships, track dispatch operations, communicate with brokers and shippers, and maintain organized records of every transport. The integrated communication tools mean carriers can call, text, and email all from one platform. Dispatch management features help carriers assign drivers, track pickup and delivery progress, and keep customers informed. For carriers looking to grow their direct business beyond load board referrals, Message Plane’s lead management and pipeline tools provide a professional CRM foundation.

Can Message Plane be used for enclosed auto transport?

Yes. Message Plane supports all types of auto transport — open, enclosed, flatbed, and specialty. The platform’s order management system accommodates different transport types, vehicle conditions (running, non-running, modified), and special handling requirements. Whether you are shipping a standard sedan on an open carrier or a classic car in an enclosed trailer, Message Plane handles it.

Does Message Plane support motorcycle and specialty vehicle transport?

Yes. Message Plane supports transport orders for all vehicle types including motorcycles, ATVs, boats, RVs, heavy equipment, and specialty vehicles. The VIN decoding feature works across all vehicle types, and the order system is flexible enough to accommodate special handling notes, dimensions, and transport requirements for non-standard vehicles.

Can I manage both inbound and outbound leads in Message Plane?

Yes. Message Plane handles leads from every source — inbound calls, website form submissions, load board inquiries, email leads, and manually entered prospects. All leads enter the same pipeline, are assigned to agents based on your rules (round-robin, territory, availability), and are tracked through every stage from first contact to closed deal.

Pricing and Plans

How much does Message Plane cost?

Message Plane uses straightforward, user-based pricing with a $250 monthly base fee plus a per-user charge. All core features — calling, texting, email, dispatch, load board integration, VIN decoding, credit card processing, carrier verification, API access, and reporting — are included in your subscription. There are no hidden add-ons, per-minute calling charges, or per-message texting fees.

Is there a contract or long-term commitment?

No. Message Plane operates with no mandatory contract. You are free to use the platform month-to-month and can cancel at any time. We believe our platform should earn your business every month based on the value it delivers — not lock you into a long-term agreement.

Are calling, texting, and email included in the price?

Yes. Unlike many competitors that charge extra for communication tools — sometimes $15 to $25 per user per month for calling, plus additional fees for texting — Message Plane includes all communication features in your base subscription. This can save a 10-person team $150 to $250 per month compared to platforms with communication add-ons.

Is there a setup fee or onboarding charge?

Message Plane’s onboarding team works with you to get your account set up, your data migrated, and your team trained. Contact our sales team for current onboarding details and any applicable setup packages.

How does Message Plane pricing compare to competitors?

Many competing platforms appear cheaper at first glance but charge separately for calling, texting, dispatch modules, load board integrations, reporting, and API access. When you add up all the pieces needed to run an auto transport operation, Message Plane’s all-inclusive pricing is often comparable or less expensive — with the advantage of everything working together in one platform instead of being stitched together from separate tools. We recommend comparing total cost of ownership, not just base price.

Do I get charged extra for the API?

No. The API endpoint is included free with your Message Plane subscription. You can use it to build custom integrations, feed leads from your website, or connect with your own internal tools at no additional cost.

Is there a free trial or demo available?

Yes. We offer personalized demos where our team walks you through the platform using scenarios specific to your business type — whether you are a broker, dealer, fleet manager, or carrier. This gives you a hands-on look at how Message Plane fits your workflow before committing. Schedule a free demo here.

What happens to my data if I cancel?

Your data belongs to you. If you choose to cancel, we provide a data export so you retain your customer records, communication history, and order data. We do not hold your data hostage.

Getting Started and Onboarding

How long does it take to get set up on Message Plane?

Most businesses are fully operational on Message Plane within a few days to two weeks, depending on the complexity of data migration and team size. The platform is designed to be intuitive — agents can typically learn the core workflows within the first few days. Our onboarding team guides you through account setup, data migration, and initial training.

Can I migrate my data from another CRM?

Yes. Message Plane supports data migration from other CRM platforms, spreadsheets, and databases. Our team helps you transfer your leads, customer records, order history, and communication logs so you do not lose any data during the switch.

How long does it take to train new agents?

Most new agents are productive on Message Plane within 3 to 5 days. The platform is designed around the actual workflows that auto transport professionals use daily, so there is minimal learning curve. Features like pre-filled client information, text and email templates, and one-click load board posting mean agents are efficient from day one, not week three.

Do I need any technical skills to use Message Plane?

No. Message Plane is a cloud-based platform that runs in your web browser. There is nothing to install, no servers to maintain, and no technical setup required. If you can use a web browser and send an email, you can use Message Plane.

Can I import my existing contacts and leads?

Yes. You can import contacts, leads, and customer records from CSV files, spreadsheets, or directly from another CRM. Our onboarding team assists with mapping your data fields to ensure everything comes in correctly.

Switching from a Competitor

Why do businesses switch to Message Plane from other platforms?

The most common reasons we hear from businesses switching to Message Plane: (1) Too many separate tools — they were using 3 to 5 different applications for CRM, calling, texting, dispatch, and payments, and wanted everything in one place. (2) Bad or unresponsive support — their previous vendor took days to respond to issues or did not offer phone support at all. (3) Expensive add-ons — the base price looked cheap, but once they added calling, texting, reporting, and integrations, the total cost was higher than expected. (4) Not built for auto transport — they were using a generic CRM that required extensive customization and workarounds to handle auto transport workflows.

I am using multiple separate tools right now. How does consolidating into Message Plane help?

Consolidating into Message Plane eliminates data silos, reduces context switching, and gives you a single source of truth for every customer interaction. When your CRM, phone system, texting platform, email, dispatch tools, and payment processor are separate systems, information falls through the cracks — a customer calls in and your agent cannot see the text conversation from yesterday or the dispatch update from this morning. With Message Plane, every interaction is logged in one place, visible to every authorized team member, instantly.

My current CRM has bad support. What is Message Plane’s support like?

We hear this complaint more than any other from businesses switching to Message Plane. Our support team is available by phone and email during business hours, and we respond to issues quickly because we understand that downtime costs you money. We also understand the auto transport industry — when you call for help, you are talking to people who know what a load board is, what dispatch means, and why speed-to-lead matters.

My current platform charges extra for calling and texting. Is everything really included with Message Plane?

Yes. Calling, texting, email, dispatch, load board integration, VIN decoding, credit card processing, carrier verification, reporting, and API access are all included in your Message Plane subscription. There are no per-minute calling charges, per-message texting fees, or feature-gated tiers that force you to upgrade to access essential tools. What you see is what you get.

I am using a generic CRM (Salesforce, HubSpot, Zoho). Can Message Plane replace it?

Yes — and it will likely save you significant time and money. Generic CRMs require extensive customization to handle auto transport workflows: custom fields for VIN, pickup and delivery locations, carrier assignment, load board posting, and transport-specific communications. With Message Plane, all of this is built in. No custom fields to configure, no third-party integrations to maintain, no consultants to hire. You get a platform that works for auto transport out of the box.

Will I lose any data when switching to Message Plane?

No. Our migration process is designed to bring over your complete history — contacts, leads, customer records, order history, and communication logs. We work with you to map fields from your previous system to ensure nothing is lost in the transition.

How long does it take to switch from my current system?

Most businesses complete the switch in 1 to 2 weeks, including data migration, account setup, and team training. Many teams run both systems in parallel for a few days during the transition to ensure a smooth handoff. Our onboarding team manages the process to minimize disruption to your daily operations.

Load Boards and Dispatch

Which load boards does Message Plane integrate with?

Message Plane integrates with Central Dispatch and Super Dispatch — the two most widely used load boards in the auto transport industry. You can post to both simultaneously, manage carrier offers, and sync data in real time without leaving the CRM.

Can I manage carrier offers from Super Dispatch inside Message Plane?

Yes. When carriers bid on your loads through Super Dispatch, those offers appear inside Message Plane. You can review carrier details, check their verification status, compare offers side by side, and accept or decline — all without opening a separate browser tab.

Does posting from Message Plane to load boards create duplicate listings?

No. Message Plane’s integration is designed to prevent duplicates. When you post an order, it creates a single listing on each selected load board. Subsequent changes sync automatically so there is no risk of duplicate or conflicting listings.

Can I track dispatch status in Message Plane?

Yes. Message Plane includes full dispatch tracking — from carrier assignment to vehicle pickup, transit, and delivery. Status changes can trigger automated customer notifications, and managers can view the status of all active dispatches from a single dashboard.

Does Message Plane work with other load boards besides Central Dispatch and Super Dispatch?

Central Dispatch and Super Dispatch are the primary integrations. If you use other load boards or transport platforms, Message Plane’s API can often be used to connect with them. Contact our team to discuss specific integration needs.

Compliance and Security

Does Message Plane help with FMCSA compliance?

Yes. Message Plane’s automatic communication logging, order record keeping, and carrier verification tools directly support several FMCSA compliance requirements for property brokers. Federal regulations require brokers to maintain records of every transaction for at least three years — Message Plane does this automatically. The built-in carrier verification tools help you meet the requirement to vet carriers before dispatching loads.

Does Message Plane keep a record of all customer communications?

Yes. Every call, text, and email — inbound and outbound — is automatically logged against the customer or order record. This creates a complete, searchable audit trail that satisfies record-keeping requirements and protects your business in the event of disputes. You never have to worry about lost phone records, deleted text messages, or missing emails.

Is my data secure in Message Plane?

Yes. Message Plane uses industry-standard security measures to protect your data, including encrypted data transmission (SSL/TLS), secure data storage, and access controls. Your customer data, communication records, and financial information are protected.

Can I control what different users can access?

Yes. Message Plane includes role-based access controls that let you define what each user can see and do within the platform. Managers can have full access to reporting, user management, and settings, while agents can be limited to their own leads and orders. This protects sensitive information and ensures proper data governance.

Does Message Plane process payments securely?

Yes. Credit card processing within Message Plane uses secure, PCI-compliant payment processing to protect customer financial data.

Technical Questions

Is Message Plane cloud-based or do I need to install software?

Message Plane is 100% cloud-based. It runs in your web browser — no software installation, no servers to manage, no IT department required. You can access it from any computer with an internet connection.

Does Message Plane work on mobile devices?

Yes. Message Plane is accessible from mobile devices through a mobile-responsive web interface. Agents can manage leads, make calls, send texts, and check dispatch status from their phone or tablet when they are away from their desk.

What browsers does Message Plane support?

Message Plane works on all modern web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend Chrome for the best experience.

How reliable is Message Plane? What is the uptime?

Message Plane is built on reliable cloud infrastructure designed for high availability. With over 5,000 daily users and 4 million+ communications processed, the platform is proven in production at scale. Downtime means lost revenue for your business, and we treat uptime as a top priority.

Can I integrate Message Plane with my website?

Yes. You can use the free API endpoint to connect your website lead forms directly to Message Plane, so new inquiries from your website automatically create leads in the CRM and are assigned to your agents. No middleware or third-party tools needed.

Does Message Plane integrate with accounting or invoicing software?

Message Plane’s API allows you to connect with accounting and invoicing systems. If you use QuickBooks, Xero, or another accounting platform, you can build data flows between Message Plane and your financial systems using the API.

Comparisons and Alternatives

How does Message Plane compare to using Salesforce for auto transport?

Salesforce is a powerful generic CRM, but it requires significant customization to handle auto transport workflows. You would need custom objects for vehicles, carriers, and dispatch; third-party integrations for calling, texting, and load board posting; and likely a Salesforce consultant to set it all up. With Message Plane, all auto transport workflows are built in. The total cost of ownership — including Salesforce licensing, add-ons, and customization — typically exceeds Message Plane’s all-inclusive pricing by 2 to 3 times for a comparable feature set.

How does Message Plane compare to HubSpot for auto transport?

HubSpot is an excellent marketing and sales CRM for general businesses, but it has no auto transport-specific features. There is no VIN decoding, no load board integration, no carrier verification, and no dispatch management. You would need to add these through custom integrations and third-party tools. Message Plane gives you everything HubSpot does for auto transport — plus the industry-specific features that HubSpot cannot provide — in a single platform at a lower total cost.

How does Message Plane compare to other auto transport CRMs?

We have detailed comparison pages for specific competitors: Message Plane vs Super Dispatch, Message Plane vs BATS, Message Plane vs ProABD, Message Plane vs CarShipIO, and Message Plane vs Cronetic. The key differentiators are typically our all-in-one approach (competitors often require separate tools for communication), real-time load board sync, and the depth of features included in the base price.

Why should I choose an industry-specific CRM over a generic one?

A generic CRM requires you to build the auto transport functionality yourself — custom fields for VIN, vehicle details, pickup/delivery locations, carrier management, and dispatch workflows. This means setup time (weeks to months), ongoing maintenance, third-party integrations that can break, and a system that never quite fits how your team actually works. An industry-specific CRM like Message Plane has all of this built in from day one. Your team is productive immediately, and the platform evolves with industry-specific updates — not generic features that have nothing to do with auto transport.

Can Message Plane replace my separate phone system?

Yes. Many businesses that switch to Message Plane eliminate their separate VoIP or phone system entirely. Message Plane’s integrated calling handles inbound and outbound calls for your team, with automatic call logging, recording capabilities, and the ability to call directly from any lead or customer record. This saves the cost of a separate phone system and eliminates the problem of calls not being tracked in your CRM.

Can Message Plane replace my separate texting platform?

Yes. If you are currently using a separate SMS platform (like Twilio, SlickText, or a standalone texting app), Message Plane replaces it. Texting is built directly into the CRM with templates, automation, and full logging. Every text conversation lives alongside the call history and email history for each customer.

Growth and Scaling

Can Message Plane grow with my business?

Yes. Message Plane is built to scale from small operations (3 to 5 users) to large enterprises (50+ users). Adding new agents is simple — create an account, assign permissions, and they are productive in days. The platform, infrastructure, and pricing model are all designed to grow with you without requiring a system change.

I am starting a new auto transport business. Is Message Plane right for me?

Yes. In fact, starting with the right CRM from day one is one of the smartest investments you can make. New businesses that start with spreadsheets and disconnected tools inevitably hit a wall as they grow — and migrating data and retraining teams later is painful and expensive. Message Plane gives you a professional, scalable foundation from your first lead to your thousandth.

I have a large team (20+ agents). Can Message Plane handle that?

Yes. Message Plane serves teams of all sizes, including operations with 20, 30, 50+ agents. User management features like role-based permissions, team-based lead assignment, and manager dashboards are specifically designed for larger teams. Our infrastructure handles the communication volume that comes with large operations — remember, we have processed over 4 million communications across our user base.

Does Message Plane help me get more leads?

Message Plane helps you convert more of the leads you already have by ensuring fast response times (automated lead assignment and instant notifications), consistent follow-up (templates and automation), and complete visibility into your pipeline. When combined with load board integration and API-connected website forms, your lead capture and conversion process becomes significantly more efficient. Many users report higher conversion rates simply because leads no longer fall through the cracks.

Can Message Plane help reduce my operational costs?

Yes. By consolidating your CRM, phone system, texting platform, email, dispatch tools, and payment processing into one platform, you eliminate multiple monthly subscriptions and the hidden costs of maintaining integrations between them. Additionally, automation features (customer notifications, lead assignment, templates) reduce the manual work your team does on every order, allowing each agent to handle more volume without adding headcount.

Support and Training

What kind of customer support does Message Plane offer?

Message Plane offers phone and email support from a team that understands the auto transport industry. When you call or email, you are not routed to a generic help desk reading from a script — you are talking to people who know the industry, the workflows, and the platform inside and out.

Is training included when I sign up?

Yes. Onboarding and initial training are part of the setup process. Our team walks your managers and agents through the platform, helps configure your workflows, and ensures your team is comfortable with the system before going live.

Do you offer ongoing training for new hires?

Yes. As you add new team members, training resources and support are available to get them up to speed quickly. The platform’s intuitive design means most new agents are productive within days, not weeks.

What if I need help with something specific to my business setup?

Our support team can assist with account configuration, workflow optimization, and troubleshooting specific to your business. Whether you need help setting up lead assignment rules, configuring notification templates, or connecting the API to your website, we are available to help.

Have a question that is not answered here?
Contact our team or schedule a free demo to get personalized answers for your business.